Privacy Policy

Introduction

GlobalMomentum Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website globalmomentum.world, use our analytics services, or interact with our company. This policy applies to all personal data we process in connection with our online learning platform analytics systems.

Data Controller Information

GlobalMomentum Ltd is the data controller for the purposes of the General Data Protection Regulation (GDPR) and applicable data protection laws. Our company details are:

• Company: GlobalMomentum Ltd
• Registration Number: HE749685
• VAT Number: CY74362591X
• Address: Anexartisias Street 26, 1078 Nicosia, Cyprus
• Email: privacy@globalmomentum.world
• Phone: +357 22362396

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our website and services. The data we collect includes:

Information You Provide

• Contact Information: Name, email address, phone number, company/institution name
• Communication Data: Messages, enquiries, and correspondence you send to us
• Service Data: Information related to your use of our analytics services
• Account Information: Login credentials and account preferences for our services

Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on our website, referring websites
• Analytics Data: Website performance metrics and user behaviour patterns

How We Use Your Information

We process your personal data for various purposes based on different legal grounds. How we use your information depends on the services you use and your relationship with us:

Service Delivery

• Providing our online learning platform analytics services
• Processing and responding to your enquiries and requests
• Managing your account and providing customer support
• Delivering technical support and maintenance services

Business Operations

• Improving our website functionality and user experience
• Developing and enhancing our analytics services
• Conducting business analysis and reporting
• Managing our relationship with clients and partners

Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our legitimate business interests
• Preventing fraud and ensuring security
• Enforcing our terms of service and other agreements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities
• Contract: When processing is necessary for performing our services
• Legitimate Interest: For business operations, security, and service improvement
• Legal Obligation: When required by law or regulation

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in delivering our services
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection of Rights: To protect our rights, property, or safety, and that of others

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU. When we transfer data outside the EU, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard contractual clauses
• Certification schemes and codes of conduct

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Our typical data retention periods are:

• Contact Enquiries: 3 years from last contact
• Client Data: Duration of service agreement plus 7 years
• Website Analytics: 26 months (Google Analytics default)
• Marketing Data: Until consent is withdrawn or 3 years of inactivity

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for specific processing

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication systems
• Employee training on data protection
• Incident response and breach notification procedures

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding data protection matters, please reach out to us:

• Email: privacy@globalmomentum.world
• Phone: +357 22362396
• Post: GlobalMomentum Ltd, Anexartisias Street 26, 1078 Nicosia, Cyprus

You also have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal data in accordance with applicable laws.

Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection or your local data protection authority.