Frequently Asked Questions

GlobalMomentum is a specialised analytics company that provides comprehensive analytics systems for online learning platforms. We help educational institutions transform their data into actionable insights through learning analytics, student performance tracking, engagement analysis, predictive modelling, and custom dashboard solutions. Our services are designed specifically for the education sector, helping institutions improve student outcomes and make data-driven decisions.

Our services are ideal for universities, colleges, online academies, corporate training organisations, e-learning platforms, and any educational institution that wants to leverage data to improve learning outcomes. Whether you're a small training centre or a large university system, we can tailor our analytics solutions to meet your specific needs and scale requirements.

Implementation typically takes 2-4 weeks depending on your platform's complexity and integration requirements. Our process includes discovery and analysis, system configuration, integration and testing, and launch with full support. We work closely with your technical team to ensure a smooth transition and minimal disruption to your operations.

Yes, our analytics platform integrates with most major LMS platforms including Moodle, Canvas, Blackboard, and many others. We also work with custom systems through our comprehensive API integration services. Our technical team will assess your current setup and design the most appropriate integration approach to ensure seamless data flow and functionality.

Our cloud-based solution requires minimal technical infrastructure from your side. You'll need internet connectivity, access to your existing systems for integration, and designated technical contacts for the implementation process. We handle the hosting, security, and maintenance of the analytics platform, so you can focus on using the insights rather than managing the technology.

Our platform is designed to work with various data formats including CSV, JSON, XML, and direct database connections. We can integrate with multiple data sources simultaneously, including LMS platforms, student information systems, assessment tools, and custom applications. Our data processing engine normalises and standardises the data for consistent analytics across all sources.

Absolutely. We maintain strict GDPR compliance with encrypted data storage and processing within EU data centres. All data is encrypted in transit and at rest, and we implement comprehensive access controls. We conduct regular security audits and maintain detailed data processing agreements with all our clients to ensure full compliance with data protection regulations.

Your data is stored in secure, GDPR-compliant data centres within the European Union. Access is strictly limited to authorised personnel who require it for service delivery and support. We implement role-based access controls, multi-factor authentication, and comprehensive audit logging. Your institution maintains full ownership of your data, and we never share it with third parties without explicit consent.

Yes, we believe in data portability and transparency. You can export your data at any time in standard formats such as CSV or JSON. We provide comprehensive data export tools and will assist with the transition process if you choose to move to another provider. There are no lock-in clauses, and we ensure you maintain full control over your institutional data.

We provide dedicated project management, technical support, training sessions, and ongoing assistance throughout the implementation process. This includes system configuration, data migration support, user training for administrators and end-users, documentation, and post-launch support to ensure your team is confident using the new analytics capabilities.

Yes, comprehensive training is included with all our packages. We provide role-based training sessions for different user groups including administrators, academic staff, and data analysts. Training covers system navigation, report generation, data interpretation, and best practices for using analytics in educational contexts. We also provide ongoing training materials and documentation.

We provide ongoing technical support, regular system updates, performance monitoring, and access to our support team during business hours. Higher-tier packages include priority support, dedicated account management, and proactive system optimisation. We also offer regular check-ins to ensure you're getting maximum value from your analytics investment.

Our pricing is tailored to each institution's specific needs, scale, and requirements. We offer three main packages: Essential Analytics for smaller institutions, Professional Analytics for growing organisations, and Enterprise Analytics for large-scale implementations. Pricing factors include the number of users, data volume, integration complexity, and level of support required. Contact us for a personalised quote based on your specific needs.

We believe in transparent pricing with no hidden fees. All costs including setup, implementation, training, and ongoing support are clearly outlined in your service agreement. Any additional services or customisations beyond the standard package are discussed and agreed upon before implementation. We provide detailed quotes that break down all costs so you know exactly what you're paying for.